Contact us easily and quickly

Do you need information about the public transport operation? Are you not sure which ticket to buy, where to change or whether you can take a bicycle on the tram? Our operators will advise you not only on the Prague Public Transit Company’s hotline, but also through several chat applications.

 DPP’s Hotline

DPP’s telephone hotline is open daily from 7:00 am to 9:00 pm at +420 296 19 18 17.

 Chat applications

Our robot can answer various pre-defined questions non-stop in Czech, English or German. You can also use the robot to search for connections.

Live operators are ready to answer your questions in Czech and English on weekdays from 7:00 am to 7:00 pm and on Saturdays from 10:00 am to 4:00 pm. Alternatively, they will reply to your e-mail if you leave your question outside of business hours.

 We offer the following options:

Webchat at www.dpp.cz
You can contact us through the website chat window at www.dpp.cz. The chat application will load automatically in the bottom right corner.

Facebook Messenger
Use Facebook Messenger through our Official Facebook Account.

WhatsApp
And last but not least, we offer contact via WhatsApp chat. Our chat number is +420 720 845 979, or you can contact us by clicking on the link https://wa.me/420720845979

We’re happy to welcome you to our Information Centres. You can find an overview of their locations and opening hours here.